[Masterclass] The Magic of Ideas


Centrica's MAGIC programme has generated over £20 million in savings while improving the customer experience in some pretty unique ways.

We interview Kevin Traynor, Head of Employee Ideas at Centrica, to find out how the company have harnessed employee insight to save money and consistently improve customer service.

Kevin will be sharing his deep insight, top tips and lessons learned for delivering real business impact with employee ideas at an organisation responsible for powering over 12 million homes in the UK alone.

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